534 303 700

online store terms and conditions

REGULATIONS OF THE ONLINE STORE

These regulations specify the rules for the provision of services electronically and the rules and procedure for concluding distance contracts and are valid from September 1, 2021.

§1 Online sales

The sales contract is concluded between the ordering party - hereinafter referred to as the User or Passenger and the company under the name PPHU Bartosz Kuziora with its registered office: Stalowa Wola 37-450, ul. ks.J.Skoczyńskiego 11A/22, NIP: 865 217 77 57, REGON:, hereinafter referred to as the Air Carrier. The contract is concluded if all of the following conditions are met:

a) a User who is at least 13 years of age places an online order, selects the type of Voucher and accepts the total price,

b) accepting these Regulations,

c) providing and consenting to the processing of personal data to the extent necessary to perform the Voucher sales contract,

d) the User pays the payment via the Przelewy24 payment system, by traditional transfer to the PPHU Bartosz Kuziora account or in cash,

e) the User receives confirmation of the transaction from the Carrier to the e-mail address provided by the User.

By purchasing a Voucher online, the User accepts the conditions set out in these Regulations and the Privacy Policy and in the regulations for passengers available at:

http://lotybalonem.com/regulamin/

and Przelewy24 payment regulations available at: https://www.przelewy24.pl/regulamin

"VOUCHER" means a document sent to the e-mail address provided by the User in the form of an attachment in PDF format, which, after printing by the User on paper, authorizes the holder to take a flight, or a document sent to the indicated address - a Voucher in paper form.

Voucher prices include VAT and are gross prices.

The place of order fulfillment depends on the type of Voucher and the conditions specified in the regulations http://lotybalonem.com/regulamin/.

Air operator and organizer: PPHU Bartosz Kuziora ul. ks.J.Skoczyńskiego 11A/22, 37-450 Stalowa Wola. Air operations are performed in accordance with Commission Regulation (EU) No 2018/395, confirmed by the Civil Aviation Office under number PL.BOP.017

When purchasing a Voucher online, after selecting its type and accepting the total value of the order and selecting the payment method, the User will be redirected to the Przelewy24.pl website, owned by PayPro S.A. street Kanclerska 15, 60-327 Poznań, NIP: 779-236-98-87, REGON: 301345068 (hereinafter referred to as the Payment Operator).

Payments are made entirely via the Payment Operator's system. PPHU Bartosz Kuziora is not responsible for any consequences resulting from irregularities in the operation of the Payment Operator's payment system.

In the online sales system, you can only buy an "open" ticket, which is:

- valid from the date of purchase.

- valid for 1 year from the date of purchase

It is possible to extend the validity of the ticket for another 12 months after contacting the PPHU Bartosz Kuziora Service Office and paying an additional 30% of the voucher value.

To receive a VAT invoice, please select the option - VAT invoice during the ordering process, provide the correct data necessary to issue it and consent to the processing of personal data for the purpose of issuing a VAT invoice. The VAT invoice will be sent to the User to the e-mail address provided in the form.

Flights are strongly dependent on weather conditions,

Each Voucher has a unique number which must be kept secret. The Carrier is not responsible for the consequences of making the Voucher or Voucher number available to third parties.

The carrier is not responsible for the consequences of providing false or incorrect data in the order form.

The carrier reserves the right to terminate online sales at any time, without giving reasons.

§2 Terms of service

1. Through the online system, the Carrier provides the following services:

a) a service enabling familiarization with the Carrier's offer, Flight Regulations, Online Store Regulations, Security Policy, and principles of personal data processing,

b) a service enabling the conclusion of a distance sales contract by purchasing a Voucher, including redirection to the payment operator's website,

c) service of sending a Voucher or VAT invoice to the e-mail address provided by the User.

2. The condition for using the services is that the User has an IT system that meets the following minimum technical requirements:

a) Internet access

b) a web browser enabling the display of hypertext documents available on the Internet with Javascript enabled in current versions. c) possession and access to an e-mail address.

3. Users are prohibited from providing illegal content.

4. The User's commencement of using the services covered by these Regulations is tantamount to concluding an agreement for the provision of electronic services without the need to prepare a separate agreement. The contract for the provision of electronic services is terminated automatically without the need to submit additional declarations in the following cases:

- after receiving the Voucher to the e-mail address provided by the User,

- when the User leaves the website and stops using the online Voucher sales services,

5. The service enabling the conclusion of an online contract (remotely) - by ordering a Voucher by the User along with the service of sending the Voucher to the e-mail address provided by the User - depends on placing an order for the Voucher, in accordance with the principles described in §1 of the Regulations.

6. The service of sending the Voucher to the e-mail address provided by the User takes place after the conclusion of the Voucher sales agreement. The service enabling the conclusion of an online contract (remotely) by ordering a Voucher can be started and ended by the User at any time.

7. Possibility to use a free service: the service enabling the user to become acquainted with the Carrier's offer is always performed at the User's individual request. The user may start and stop using the service at any time. Leaving the website where the sales service is located means resignation from the provision of the service in question by the Carrier to the User.

§3 Data protection

1. By purchasing a Voucher via the online service in accordance with the provisions of these Regulations, the User consents to the processing by the Carrier of personal data provided by the User in the order form. 2. The administrator of the User's personal data within the meaning of generally applicable law is the Carrier. Contact with the Administrator is possible via the e-mail address: rezerwacje@lotybalonem.com or by phone at: +48 534 303 700, as well as to the address of the Administrator's registered office.

3. The User's personal data will be processed for the purposes of:

a) execution of the contract, order, sale and delivery of the ordered goods in the online store https://payment.lotybalonem.com, based on the consent expressed by the User (Article 6(1)(b) of the GDPR),

b) reaching the User with marketing messages and commercial offers - contacting by e-mail based on the User's consent (Article 6(1)(a) of the GDPR - consent to the processing of personal data);

c) issuing an invoice for services - (Article 6(1)(c) of the GDPR - processing necessary to fulfill the legal obligation imposed on the Administrator);

4. Data processing period - the User's personal data will be processed for the period necessary to achieve the purposes of processing, but not shorter than the periods resulting from legal provisions regulating the necessary processing periods.

5. Data recipients - subcontractors providing services for the Personal Data Administrator (processors) may also have access to the User's personal data. These companies have access to this data on the basis of an entrustment agreement with confidentiality clauses. These are companies servicing software and computer hardware, law firms, companies providing website hosting, online store and payment services.

6. Pursuant to the GDPR, the User is entitled to:

a) the right to object to the processing of your data at any time. The Carrier (Personal Data Administrator) will stop processing the User's personal data for the purposes indicated in point 1, unless there are legally justified grounds for this data that override the User's interests, rights and freedoms, or the data are necessary for us to possibly determine, pursuing or defending claims,

b) the right to access your data and receive a copy thereof;

c) the right to rectify (correct) your data,

d) the right to delete data and limit data processing;

e) the right to withdraw consent to data processing, while the withdrawal of consent does not affect the lawfulness of previous processing;

f) the right to transfer data;

g) the right to lodge a complaint with the supervisory authority - the President of the Personal Data Protection Office.

7. Information about the requirement/voluntary nature of providing data. Providing data is voluntary, but necessary to conclude a contract. Failure to provide personal data results in the Carrier (Administrator's) inability to provide services.

8. Profiling and automated decision-making. In the process of processing personal data, the Personal Data Administrator does not make decisions in an automated manner.

9. Transfer of data. The administrator does not transfer personal data of its clients to third countries or any international organizations.

10. The Carrier declares that the IT systems used to process personal data meet the requirements of applicable legal provisions and provides adequate solutions in this respect in terms of appropriate technical and organizational conditions that should be met by devices and IT systems, and this condition will be maintained for the duration of the service. services electronically.

11. The Carrier is not liable for the consequences of providing false or incorrect data by the User if, despite the Seller's due diligence, it is not possible to contact the User.

12. Personal data will be processed by the Carrier and duly authorized processing entities solely for the purpose of:

a) provide services and provide benefits to the Passenger, enabling him to exercise his rights related to the use of the Voucher;

b) explaining the circumstances of possible use of the services contrary to the Regulations or applicable law and considering possible complaints.

13. In matters relating to the processing of personal data, the User/Passenger should contact the Carrier in writing, via e-mail to the address shown in the footer of the Sales Panel.

§4 Withdrawal from the contract / return of the Voucher

1. The Passenger has the right to return the Voucher or Vouchers within 14 days from the date of purchase without giving a reason for the return.

2. Submitting an effective declaration of withdrawal from the contract and refunding the money for the returned Voucher is possible after meeting all of the following conditions:

a) withdrawal from the contract within 14 days of purchasing the Voucher,

b) sending the Voucher or Vouchers in PDF format with a printed transfer confirmation together with a declaration of withdrawal from the contract to the e-mail address: rezerwacje@lotybalonem.com.

c) failure to use the Voucher,

d) providing the bank account number to which the refund is to be made.

3. If a refund is possible, the payment will be refunded immediately, no later than within 14 days from the date of receipt of the declaration of withdrawal from the contract, to the bank account indicated by the User.

4. Unused vouchers - which have expired or have lost the right to return - are not subject to return or exchange.

§5 Complaints

1. The User/Passenger has the right to submit a complaint.

2. Complaints should be submitted by sending an e-mail to the following address: rezerwacje@lotybalonem.com. In the complaint, the User should provide such data as: name and surname, order number and describe the reason for the complaint.

3. The complaint will be considered within thirty days from the date of its submission.

4. The above provision shall apply accordingly in the event of a complaint about a service provided electronically.

§6 Final provisions

1. Resolving any disputes arising from or related to the provision of services electronically by the Carrier under these Regulations, arising between the Carrier and a User who is not a Consumer or with a distance contract concluded between the above-mentioned. Parties shall be submitted to the court having jurisdiction over the Carrier

2. In the event of disputes involving the Consumer, it is possible to use out-of-court methods of dealing with complaints and pursuing claims. The consumer may request the intervention of an ombudsman or use mediation (if the Carrier agrees to mediation). Access to the above-mentioned procedures are described in the Polish Code of Civil Procedure and the Act on Competition and Consumer Protection. The Carrier informs that pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013, a platform for an online system for resolving disputes between consumers is available at https://ec.europa.eu/consumers/odr/ and entrepreneurs at the EU level (ODR platform)

3. The Carrier is not responsible for the functioning of the Internet through which Users purchase the Voucher. The carrier is also not responsible for messages, confirmations and other data lost or lost on the Internet, individual computer settings and the method of their configuration, as well as settings or interruptions in the provision of services occurring at Internet access providers.

4. The Carrier is not responsible for Vouchers lost or made available to third parties by the Buyer.

5. These Regulations as well as all information on the method of flight execution and the Carrier's price list are available to Passengers on the website www.lotybalonem.com.

6. Vouchers purchased via the website https://payment.lotybalonem.com cannot be copied, altered or scanned.

7. Recognition of individual provisions of these Regulations in the manner provided for by law as invalid or ineffective does not affect the validity or effectiveness of the remaining provisions of the Regulations. In place of the invalid provision, the rule that comes closest to the objectives of the invalid provision of these Regulations will be applied.

8. The Seller indicates that he has not implemented the Code of Good Practices within the meaning of Art. 2 points 5 of the Act of 23 August 2007 on counteracting unfair market practices (Journal of Laws 2017.2070, consolidated text).

9. In matters not regulated in these Regulations, the provisions of applicable law in the territory of the Republic of Poland shall apply, in particular the Civil Code, the Act on Providing Services by Electronic Means and the Act on Consumer Rights. 10. The Carrier reserves the right to change these Regulations. Changes to the Regulations are effective from the moment they are indicated and placed in the Sales Panel. The previous regulations (in force at the time of conclusion of the contract) apply to contracts concluded before the change in the regulations, therefore the change in the regulations will not apply to contracts that were previously concluded.